At Cogent, we don’t just focus on streamlining settlement services. We also focus on increasing the efficiency and profitability of your operations by adding business intelligence to the process.
How much time do your processors spend monitoring, receiving and verifying receipt of closing documents? How many telephone calls bounce between borrower, loan officer, processor and all of the other third parties who must be orchestrated to achieve the desired flawless finale?
You cannot improve a process that you have not observed, tracked and measured. Cogent, powered by Closerv, gives you this ability.
Closerv, the backbone of Cogent, gives businesses owners the opportunity to keep tabs on their processors, loan officers and entire lending pipeline at a glance through our practical dashboard tool. This visibility and real-time updating enables managers to see where productivity is lacking and to identify weak links in their staff and internal processes.
- Our loan status dashboard tool gives you an at a glance report of the status of every loan in your pipeline that is being processed by Cogent. You can sort each loan by processor and loan officer to see which of your employees is performing and which are dropping the ball on a regular basis.
- You can also see which loans are being held up without walking around from desk to desk, looking through loan files every day and wasting time on micromanagement that you could be applying to strategic decision making and business growth.
- You can use the closing calendar to see at a glance how many closings you have scheduled this month. It can help you quantify the return on investment you’re getting through your marketing and advertising or quantify the investment you’re spending on the leads. It can also help you see how your loan officers are doing. Now that you have got your closings in front of you, you can see which of your loan offers are doing the closings, what state the closings are in, who the customers are, and all other relevant details.
- The Closerv platform fills in the gaps that are often left by non-detail oriented employees. We proactively update both loan officers and processors each day regarding what elements are needed to close each of the loans in their queue. This provides both a to-do list for processors and a project management tool for sales people who are more focused on bringing in loans than on the details needed to complete their existing loans.
- Through Closerv, you can see your new orders each instead of waiting until loans close to quantify your return on your investment. Maybe you've started a new direct mail campaign, a new email campaign, a new radio campaign, or some other lead generation system; you can see immediately what the impact of that advertising is to your business by looking at new orders.
- Closerv also provides you with the ability to run customized performance reports, either in single offices or in multiple branches across multiple regions. You can click each region to your branches in that region. Then you can click each branch to see the performance of each loan originator.
This is just the beginning of the visibility and reporting capability that you will be able to harness by choosing Closerv. And, we don’t charge you to access our platform. You get access for free just by ordering and purchasing your settlement services through us.
In short, get a handle on the reality of how settlement services impact your productivity and divert focus from core business objectives.
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